Regions

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Ashes of Creation will launch with the following server regions:[1][2]

At this stage we do not have numbers on how many different servers will exist for different regions. We've said in the past 8-10,000 concurrent users per server is what we'd like to aim for. Obviously, the number of servers that exist in a region are going to be dependent on the population that's playing.[9]Steven Sharif

Other server regions will be considered based on interest.[3][2]

  • South America is under consideration due to traffic from that region.[10]

Once we get closer to launch we'll update this information, which may include additional regions.[3]

Certain regions will have "harmonized" subscription prices that better reflect their local economies. These regions will be segregated from other regions.[11]

  • Players will be able to make characters on any server they wish. There will be no region locking (outside of harmonized regions).[12]

Folks have always been able to make characters on any server they wish. We are not region locking anyone.[12]Margaret Krohn

Servers

The world will be the same on each server, but Nodes will develop differently. Different servers will have different narratives. Things that happen on one server may not happen on another.[13][14][15]

To answer your question about "what stops all servers from from progressing the same nodes," the answer to that question is "other players." Certain content is locked behind different nodes that develop. If we assume that at some point all of the information regarding node progression is available, not all players on a server may agree on what content they want access to, or that they want other players to have access to. Even if a certain perks from node progression are considered "best value" to players trying to solve a node meta, that doesn't mean all players on a server benefit from that in the same way. Because of this, some players make act against your best interests, because it isn't their best interest. Nodes define (and redefine) the world around you, influence points of interest, world quest lines, story arcs, drop tables, resource pools, and even spawn tables for NPCs and bosses. The cycle of nodes leveling and triggering events is something we expect to see play out in a variety of different ways, across different servers, based on how players choose to play Ashes of Creation.[13]Ry Schueller
  • There will be a multitude of servers located throughout the various regions of the world.[17]
    • Server selection will show the region where the server is located and/or the ping to that server.[17]
With regards to live launch when the server's go live, you'll be selecting a server to play on; and that will be your character's home; and that server you'll be aware of where that server is located usually by either a ping or a region that's notated on next to the server.[17]Steven Sharif

Alpha-1 servers

Alpha-1 servers were provisioned in the following regions.[20]

info-orange.pngSome of the following information has not been recently confirmed by the developers and may not be on the current development roadmap.

Alpha-1 servers will support 1,500 concurrently connected users per server.[22][23][24]

Server transfers

Server transfers, outside of server merges, will not be possible initially.[25][26]

  • The developers intend to assess the impact on housing and other systems closer to launch.[26]

Localization

Ashes of Creation is aiming to be available in the following languages: English, French, German, Russian, Italian, Polish, Spanish, and Portuguese.[27][28][29][30]

  • Previously it was stated that English, French, German, and Russian will be supported then Italian, Polish and Spanish be added later.[28][31]
  • Other languages are being considered based on interest.[27][29][30]
  • User interface localization tools are available in the chat window.[32]

The current plan is for Ashes of Creation to be available in the following languages: English, French, German, Russian, Italian, Polish, Spanish, and Portuguese. Although this may not be the final list of languages we support, we are still looking at which other languages into which the game may be translated.[27]

info-orange.pngSome of the following information has not been recently confirmed by the developers and may not be on the current development roadmap.

Servers won't be language locked.[29]

  • There may be separate servers in the EU region based on language type.[28]

Publishers

Intrepid Studios will self-publish Ashes of Creation in the NA (North American), OCE (Oceanic) and SEA (Southeast Asia) regions.[33][34]

We have learned a lot from our partnership with MY.GAMES, and we wish our friends there all the best as we have mutually decided to part ways. Looking ahead, we’re excited to announce that Intrepid Studios will be opening European offices in Amsterdam to help support our publishing operations in the EU/CIS regions. We have recently posted open positions for our new EU offices, and look forward to hiring the best and brightest in true Intrepid fashion.[35]Steven Sharif

The Ashes of Creation MMORPG will not be published on the Steam platform.[36]

Payments

Q: What does this mean for my Ashes of Creation account with MY.GAMES moving forward?
A: In the coming weeks, we will announce the migration steps for moving your account to Intrepid Studios, rest assured all purchases and achievements will remain with your account.[35]
Q: What happens to my purchases on my MY.GAMES account moving forward?
A: The purchases and achievements you have on your MY.GAMES account will be migrated to the Intrepid Studios account management system.[35]
Q: What happens if I already have both a MY.GAMES account and an Ashes of Creation account?
A: If you currently own both an Intrepid Account and MY.GAMES account that you intend to migrate, you will be able to submit a support ticket and we will help to consolidate your accounts into one, if you so desire.[35]
Q: If I was a MY.GAMES customer, how can I purchase the individual monthly cosmetics that were not available through their website?
A: If you owned a pre-order package during the time of a desired individual monthly cosmetic, you will be able to submit a ticket through our customer support system, where we will then verify your eligibility to purchase the cosmetics and help to facilitate that purchase.[35]
Q: What will I need to do to play on European or Russian servers in the future?
A: You will need to ensure your migration in the coming weeks, and use your Intrepid account to access the game.[35]
Q: What does this mean for your regional and language support moving forward?
A: Intrepid Studios will be working to ensure proper localization in our supported languages as we build out our publishing operations in the EU.[35]
Q: If I don't want to transfer or migrate my MY.GAMES account, can I get a refund?
A: Any players who previously purchased their pre-order through MY.GAMES can submit a support request through MY.GAMES for a full refund.[35]
Q: What happens to my personal information associated with my MY.GAMES account?
A: When you migrate your account to Intrepid Studios, you will also be migrating the personal information associated with your account. If you would like to request that MY.GAMES removes your personal information, please reach out to their support team directly here.[35]

Read more...

Account transfers

Account transfers from MY.GAMES (My.Com/Mail.Ru) to enable access to Ashes of Creation testing phases can be done by registering an account with Intrepid Studios and submitting a support ticket.[38][39] The intention is for all purchases and achievements to be preserved.[35]

Q: What does this mean for my Ashes of Creation account with MY.GAMES moving forward?
A: We are working with MY.GAMES (previously My.Com and Mail.Ru) to transfer purchases made in the MY.GAMES platform to the Intrepid Account system, so that you will be able to use those purchases in Ashes of Creation. Please create a support ticket using the "I need assistance with my account" and "MY.GAMES Migration" option and our support team will assist you with this transfer process. [38]
Q: What happens if I don’t have an Intrepid Account?
A: You will need to have an Intrepid Account for the transfer to take place. If you have not already done so, please create an Intrepid Account with the same email address that is associated with your MY.GAMES account. [38]
Q: What happens to the purchases on my MY.GAMES account moving forward?
A: Once accounts are migrated to the Intrepid Account platform, any Ashes of Creation purchases would be available on your Intrepid Account.[38]
Q: If I don't want to transfer or migrate my MY.GAMES account, can I get a refund?
A: Any players who previously purchased their pre-order through MY.GAMES can submit a support request through MY.GAMES for a full refund.[38]
Q: What happens to my personal information associated with my MY.GAMES account?
A: Your MY.GAMES account and all associated data will remain safely within the MY.GAMES account system. In order to facilitate the migration of your purchases, MY.GAMES will provide Intrepid Studios with the following data, ONLY if you have made a purchase related to Ashes of Creation or Ashes of Creation: Apocalypse through the MY.GAMES systems.[38]

See also

References